Return & Refund Policy

At Kisaki Plant, we take great pride in providing healthy, carefully selected plants. Every order is carefully inspected and securely packaged before shipment to help ensure it arrives safely and in excellent condition.

Returns

Because we sell live plants, all sales are generally final.

We do not accept returns or refunds for:

• Change of mind
• Buyer's remorse
• Incorrect orders placed by the customer
• Natural variations in plant size, color, foliage, flowers, or seasonal appearance

As live plants are perishable products, they cannot be resold once delivered.

Healthy Arrival Guarantee

We stand behind the quality of every plant we ship.

If your order arrives damaged, unhealthy, incorrect, or with missing items, please contact us within 48 hours of delivery at support@kisakiplant.com.

To help us resolve your claim as quickly as possible, please include:

• Your order number
• Photos of the shipping box
• Photos of the shipping label
• Clear photos of the plant(s)

After reviewing your claim, we may provide a replacement, store credit, or refund at our discretion.

Live Plant Disclaimer

Plants are living products, and every plant is unique.

Differences in size, color, blooms, foliage, shape, or seasonal growth are completely natural and are not considered defects.

Once plants have been delivered, Kisaki Plant cannot be responsible for damage caused by:

• Weather conditions
• Shipping delays beyond the carrier's control
• Improper watering
• Transplant shock
• Incorrect planting or care
• Pests or diseases after delivery
• Other environmental conditions beyond our control

Shipping Delays

While we carefully prepare every shipment, delivery times are determined by the shipping carrier.

Kisaki Plant is not responsible for delays caused by weather, holidays, natural disasters, carrier service interruptions, or other circumstances beyond our control.

If your plants arrive in poor condition due to an unreasonable shipping delay, please contact us within 48 hours of delivery with supporting photos. We will review your claim and work with you to provide a fair resolution.

Order Cancellations

Orders may be canceled before shipment.

Once an order has been shipped, it cannot be canceled.

Refunds

If a refund is approved, it will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or credit card provider.

Contact Us

If you have any questions regarding your order or this policy, please contact us at:

Email: support@kisakiplant.com

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🌿 Thank You

Thank you for choosing Kisaki Plant. We truly appreciate your support and look forward to helping your garden flourish with beautiful, carefully selected plants.