Shipping policy
Shipping Policy
Thank you for choosing Kisaki Plant. We are committed to providing healthy, carefully selected plants and ensuring every order is packaged with the utmost care for safe delivery.
Order Processing
Most orders are processed within 3-5 business days (excluding weekends and holidays) before shipment.
Because we ship live plants, every order requires time for inspection, hydration, pruning when necessary, and secure packaging to ensure your plants arrive in the best possible condition.
Some plants may be shipped according to seasonal availability, weather conditions, or your local climate to help protect plant health during transit. If shipping needs to be delayed for these reasons, we will notify you as soon as possible.
If you need your order shipped urgently, please leave a note at checkout or contact us at support@kisakiplant.com before placing your order. While we cannot guarantee expedited processing, we will do our best to accommodate your request whenever possible.
Shipping Destinations
We proudly ship throughout the United States and to selected international destinations where import regulations permit.
If we are unable to ship a particular plant to your location due to legal or agricultural restrictions, we will contact you promptly and provide an appropriate solution.
Estimated Shipping Time After Dispatch
The following estimates begin after your order has been processed and shipped. Delivery times are estimates only and may vary depending on destination, customs clearance, weather, and carrier performance.
| Destination | Estimated Shipping Time |
|---|---|
| United States | 3–6 Business Days |
| Canada | 5–10 Business Days |
| Europe | 7–20 Business Days |
| Australia & New Zealand | 10–20 Business Days |
| Asia | 5–15 Business Days |
Tracking Information
Once your order has shipped, you will receive a shipping confirmation email with your tracking information.
Please allow up to 24 hours for tracking information to become active.
Live Plant Shipping
Plants are living products and may experience minor cosmetic changes during transportation, including temporary wilting, slight leaf drop, or natural color variation.
These normal shipping effects are expected and do not indicate poor plant health or qualify as defects.
Every order is carefully packaged to minimize shipping stress and help ensure healthy arrival.
Weather & Shipping Delays
Shipping live plants requires consideration of weather conditions.
Kisaki Plant reserves the right to delay shipment when temperatures or weather conditions may pose a risk to plant health.
We are also not responsible for delays caused by:
- Severe weather
- Carrier service interruptions
- Customs inspections
- Holidays
- Natural disasters
- Other circumstances beyond our reasonable control
If your plants arrive in poor condition due to an unusual shipping delay, please contact us within 48 hours of delivery with clear photos. We will review your claim and work with you to provide a fair resolution.
Customs & Import Duties
International customers are responsible for complying with their country's import regulations and for paying any applicable customs duties, import taxes, inspection fees, or other government charges.
Orders returned due to unpaid customs fees, refused delivery, or import restrictions may be subject to additional shipping charges.
Incorrect Shipping Address
Please carefully verify your shipping address before completing your purchase.
Kisaki Plant is not responsible for lost, delayed, or undeliverable packages resulting from incorrect or incomplete shipping information provided by the customer.
Additional shipping charges may apply if a package must be reshipped.
Lost or Damaged Packages
If your package arrives damaged, appears to be missing, or your plants arrive in poor condition, please contact us within 48 hours of delivery.
Please include:
- Your order number
- Photos of the shipping box
- Photos of the shipping label
- Clear photos of the plant(s)
We will investigate the issue and work with you to provide an appropriate solution.
Contact Us
If you have any questions regarding shipping or your order, we're always happy to help.
Kisaki Plant
🌿 Thank you for choosing Kisaki Plant. We appreciate your trust and look forward to helping your garden flourish with beautiful, carefully selected plants.